FAQ & Site Info
* The content of the pages of this website is for your general information and use only. It is subject to change without notice.
* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
* All trade marks reproduced in this website which are not the property of, or licensed to, the operator are herein acknowledged.
* Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
*Visitors acknowledge they have reviewed or have access to all information pertaining to purchasing items, shipping methods, return policy, warranty and contact information.
RETURN OR EXCHANGE POLICY: Please review our complete return policy before placing your order.
We want our customers to shop with confidence. Unless specified with return exclusion. As long as the item is still "New and Unused" it is eligible for a return. All customers must obtain an RMA # (Return Merchandise Authorization) within 30 days of item receipt prior to sending back the item.
For items to be considered "New and Unused" it must meet the following criteria: Still inside the manufacturer’s original packaging, no signs of use or damage on the product /external packaging, and no missing pieces. Any return not meeting this criteria will be assessed a 15% Restocking Fee. Original shipping/handling fees are non-refundable and the customer is responsible for all return shipping charges.
Returned shipments must be properly packaged and have a tracking number; insurance is recommended for high value items. DAWK Shops will not be held responsible for returns that are damaged or lost during return shipment. Upon receipt, the items will be inspected and refunds issued in the same manner as payment was made, please allow for 2-3 business days for processing.
An RMA # can be obtained simply by emailing us at firstname.lastname@example.org or by calling us at 626-898-5585 Monday-Friday (excluding holidays) between 9:00 a.m. to 4:30 p.m. Pacific Standard Time. Please be sure to provide your name, order #, and reason for your return. Return shipments must be sent to:
302 N. 1st Ave. #8
Arcadia, CA 91006
If you have any questions pertaining to our return policy or procedure, please do not hesitate to contact us.