FAQ & Site Info
Smaller items are shipped out via USPS Mail and larger items are shipped out via FedEx Ground or UPS Ground, unless otherwise indicated within the item description. We do not offer local pick up. (Disclosure: We will not be held responsible for any USPS, FedEx Ground or UPS Ground shipping delays; as this is beyond our control.) If you would like to add Insurance, Signature Confirmation or have a preference for any other shipping method please contact us directly, prior to purchasing, so that we may provide you with such services. For orders of $250.00 or more, Signature Confirmation will automatically be required.
We are super fast shippers, and most in stock orders received by 1:00 p.m. Pacific Standard Time will typically ship out within the same business day (Monday to Friday, excluding all Major U.S. Holidays). Please note, due to weekends and holidays, some items may need additional processing time. If there are any foreseen delays, we will email an updated ETA or issue an immediate refund. Orders are only shipped to the delivery/shipping address provided by your PayPal or Google Checkout information. If you are purchasing a gift, please ensure that the recipient’s shipping address is correct before submitting your order. A shipment notification for your order will be emailed along with tracking information as soon as it is available. In case we need to contact you regarding your order, please be sure to provide the best phone number and email in which you can be reached. Your contact information will NOT be resold or used for marketing purposes and is only intended for order notification and to avoid shipping delays and exceptions.
Please review our complete return policy before placing your order. We want our customers to shop with confidence. As long as the item is still "New and Unused" it is eligible for a return. All customers must obtain an RMA # (Return Merchandise Authorization) within 30 days of item receipt prior to sending back the item. For items to be considered "New and Unused" it must meet the following criteria: Still inside the manufacturer’s original packaging, no signs of use or damage on the product /external packaging, and no missing pieces. Any return not meeting this criteria will be assessed a 15% Restocking Fee. Original shipping/handling fees are non-refundable and the customer is responsible for all return shipping charges. Returned shipments must be properly packaged and have a tracking number; insurance is recommended for high value items. DAWK Shops will not be held responsible for returns that are damaged or lost during return shipment. Upon receipt, the items will be inspected and refunds issued in the same manner as payment was made, please allow for 2-3 business days for processing. An RMA # can be obtained simply by emailing us at firstname.lastname@example.org or by calling us at 626-898-5585 Monday-Friday (excluding holidays) between 9:00 a.m. to 4:30 p.m. Pacific Standard Time. Please be sure to provide your name, order #, and reason for your return. If you have any questions pertaining to our return policy or procedure, please do not hesitate to contact us.
Our home electronics and small appliances are covered by the manufacturer’s original warranty (if applicable). For assistance on how to use your product or if you are experiencing any technical issues, please contact the manufacturer immediately. In order to avoid denial of warranty coverage, be sure to fill out and submit the warranty card found inside the original packaging.
Each order is carefully inspected prior to shipment. However, in the rare instance that you receive an incorrect (wrong item) or damaged item please contact us via phone or email as soon as possible for further assistance. If the item arrives damaged, please hold onto the item and all packaging for the claims process. The shipping provider will likely need come out and inspect the shipment for any mishandling on their part. Buyers will then be responsible for shipping the complete contents back for replacement. Any return shipping charges will not be reimbursed. If you receive an incorrect order, we will provide a Return Shipping Label for proper exchange. Since it is our error, DAWK Shops will gladly cover the shipping charges.
If you have any questions or concerns, please contact DAWK SHOPS directly at: 626-898-5585. Our customer service hours are from Monday thru Friday, 9:00 am to 4:30 pm Pacific Standard Time (excluding holidays). For immediate assistance, we can also be reached by email at: email@example.com