FAQ & Site Info
ContactIf you have questions on any of the products we carry or about placing an order please email us at: firstname.lastname@example.org
Our Customer Service hours are Monday-Friday (excluding holidays) from 9:00 a.m. to 4:30 p.m. Pacific Standard Time. We are located in Los Angeles, CA.
INCORRECT OR DAMAGED ITEM POLICY:
Each order is carefully inspected prior to shipment. However, in the rare instance that you receive an incorrect (wrong item) or damaged item please contact us via phone or email within 7 days of item receipt for further assistance.
If the item arrives damaged, please hold onto the item and all packaging for the claims process. The shipping provider will likely need come out and inspect the shipment for any mishandling on their part. Buyers will then be responsible for shipping the complete contents back for replacement. Any return shipping charges will not be reimbursed.
If you receive an incorrect order, we will provide a Return Shipping Label for proper exchange. Since it is our error, DAWK Shops will gladly cover the shipping charges.
WARRANTY SERVICE AND SUPPORT:
Our home electronics and small appliances are covered by the manufacturer’s original warranty (if applicable). For assistance on how to use your product or if you are experiencing any technical issues, please contact the manufacturer immediately. In order to avoid denial of warranty coverage, be sure to fill out and submit the warranty card found inside the original packaging.